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Refund and Cancellation Policy

Last Updated: 10 March 2026

Thank you for purchasing from Intimacy School. We strive to provide valuable educational content, digital resources, and consultation services to our users. This Refund and Cancellation Policy explains the conditions under which refunds, cancellations, or rescheduling may be allowed.

By purchasing any product or service from this website, you agree to the terms stated in this policy.

1. General Policy

Due to the nature of our products and services, most of the content provided on our website is digital and instantly accessible. Once access is granted, it cannot be returned in the same way as physical goods.

Therefore, refunds are generally not provided after successful purchase, except in limited situations described in this policy.

We encourage all users to carefully review product descriptions, course details, and consultation information before making a purchase.

2. Refund Policy for Digital Products

Our digital products may include:

  • Ebooks
  • Guides and educational materials
  • Downloadable resources
  • Digital relationship or intimacy learning materials

Because these products are delivered immediately after purchase, they are non-refundable and non-returnable.

Once the purchase is completed and access or download has been provided, the product is considered used, even if the user chooses not to download or read it.

Exceptions

Refunds may be considered in the following situations:

  • The product was not delivered due to a technical error.
  • The user was charged multiple times for the same product due to a payment issue.
  • The product file is corrupted or cannot be accessed, and our support team is unable to resolve the issue.

In such cases, users should contact us within 48 hours of purchase.

3. Refund Policy for Online Courses

Our website may offer online courses, training programs, or educational modules related to relationships, intimacy education, and personal development.

Before Course Access

Refund requests may be considered only if:

  • The request is made within 48 hours of purchase, and
  • The course has not been accessed, started, or viewed.

After Course Access

Once a course has been accessed, started, or any learning material has been viewed or downloaded, the purchase becomes non-refundable.

This policy helps protect the intellectual property and digital content provided through our platform.

Technical Issues

If you experience technical difficulties that prevent access to the course, please contact our support team. We will work to resolve the issue as quickly as possible.

4. Consultation Services – Cancellation and Rescheduling

Our platform may offer online consultation sessions for relationship guidance, intimacy education, or personal development discussions.

Cancellation by the User

Users may cancel or reschedule their consultation under the following conditions:

  • Cancellation requests must be made at least 24 hours before the scheduled appointment.
  • If cancelled within this time frame, users may request either:
    • A rescheduled appointment, or
    • A refund of the consultation fee.

Late Cancellation

If a cancellation request is made less than 24 hours before the scheduled consultation, the session may be considered non-refundable.

However, in certain situations we may allow one-time rescheduling, depending on availability.

No-Show Policy

If a user fails to attend the consultation at the scheduled time without any prior notice, the session will be treated as completed, and no refund or rescheduling will be provided.

This policy helps ensure fairness to both the service provider and other users.

5. Cancellation by Intimacy School

In rare cases, we may need to cancel or reschedule a consultation due to:

  • Technical issues
  • Scheduling conflicts
  • Unexpected circumstances affecting the consultant

In such situations, users will be given the option to:

  • Reschedule the session, or
  • Receive a full refund.

6. Refund Processing Time

If a refund request is approved, it will be processed within 5 to 10 business days from the date of approval.

Refunds will be issued through the original payment method used during purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

7. Payment Disputes and Chargebacks

Users are encouraged to contact our support team before initiating a payment dispute or chargeback through their bank or payment provider.

Filing a chargeback without contacting us may delay resolution and may lead to temporary suspension of access to our services until the matter is resolved.

8. Fraud Prevention

To protect our platform and users from fraudulent activity, we reserve the right to:

  • Refuse refund requests in cases of suspected misuse
  • Deny service if fraudulent transactions are detected
  • Suspend accounts involved in payment abuse

These measures help maintain a safe and fair environment for all users.

9. Policy Updates

We reserve the right to modify or update this Refund and Cancellation Policy at any time.

Any changes will be posted on this page along with the updated revision date. Continued use of our website and services after such updates indicates acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:

Email: support@drnehamehta.com

Website: https://intimacyacademy.in/

Our support team will make reasonable efforts to respond to inquiries within 2–3 business days.

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